Return and refund policy

Return & Refund Policy — SK Collection

Last Updated: [Insert Date]

At SK Collection, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

1. Returns Eligibility

You may request a return if all the following conditions are met:

  • The product is unused, unworn, and in its original condition with tags intact.

  • The return request is made within 7 days of receiving the order.

  • Proof of purchase (order number, invoice, or receipt) is provided.

Note: Customized, personalized, or intimate items (e.g., underwear, jewelry) may not be eligible for return unless defective.

2. How to Initiate a Return

To start a return, please:

  1. Contact us at: [your email] or [your phone number] within 7 days of delivery.

  2. Provide your order number and reason for return.

  3. We will guide you through the return process and provide a return shipping address.

Important: Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.

3. Refunds

Once your return is received and inspected:

  • If approved, we will issue a refund to your original payment method.

  • Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

Partial Refunds:
Partial refunds may be granted if:

  • Items are not in their original condition

  • Items are damaged due to customer mishandling

  • Only part of the order is returned

4. Exchanges

  • If you wish to exchange an item, please contact us to check availability.

  • Exchanges are subject to stock availability.

  • Shipping fees for exchanges may apply.

5. Damaged or Defective Items

  • If your order arrives damaged or defective, please notify us within 48 hours of delivery.

  • Provide photos of the damaged or defective product.

  • We will offer a full refund or replacement at no additional cost.

6. Non-Returnable Items

Some items are not eligible for returns or refunds, including:

  • Gift cards

  • Sale or clearance items (unless defective)

  • Personalized or custom-made products

7. Contact Us

If you have questions or need help with returns and refunds, contact us:

SK Collection
Email: sikandarshahbaz343@gmail.com
Phone: 03248795701